At emsmeregistration.org, we strive to provide the best possible consultancy services to our clients. However, we understand that there may be occasions when you may need to cancel or request a refund. Please read our policy below to understand the process and conditions for cancellations and refunds.

Cancellation Policy

1. Request for Cancellation:

   • To cancel your service request, please contact our customer support team via email or phone within 24 hours of placing the order. Provide your order details and reason for cancellation.
   • Cancellations made after 24 hours may not be eligible for a refund, depending on the progress of the service.

2. Conditions for Cancellation:

   • Cancellations are subject to approval. If the service has already commenced or is completed, cancellation may not be possible.
   • Any cancellation request must be made in accordance with our terms and conditions.

Refund Policy

1. Eligibility for Refund:

   • Refunds will be considered only for cancellations made within 24 hours of placing the order.
   • If a service is found to be faulty or not delivered as promised, you may be eligible for a partial or full refund, subject to investigation.

2. Processing Refunds:

   • Once a cancellation request is approved, the refund process will begin.
   • Refunds will be processed within 7-10 business days from the date of approval.
   • Refunds will be made to the original mode of payment.

3. Non-Refundable Services:

   • Services that have already been processed and delivered are not eligible for refunds.
   • Any fees paid towards government charges, application fees, or third-party charges are non-refundable.

How to Request a Refund

1. Submit a Request:

   • Send an email to our customer support team with your order details and the reason for requesting a refund.
   • Include any relevant documents or evidence supporting your claim.

2. Review Process:

   • Our team will review your request and respond within 3-5 business days.
   • Additional information may be requested to process your refund.

Contact Us

If you have any questions or need assistance with cancellations or refunds, please contact our customer support team:

• Email: [email protected]
• Address: Netaji Subhash Marg, New Lajpat Rai Market, Charkhe Walan, Chandni Chowk, Delhi, 110006

We appreciate your understanding and cooperation.